Missed Call Text Back, So a Missed Call Isn't a Lost Job
Missed call text back sends a text from your business within seconds of a missed call, so the caller has a reason to wait for you. Plenty of people who reach voicemail don't leave a message. They hang up and call the next business on the list.
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What happens when you can't pick up
You're under a sink, in the middle of a cleaning, walking a client's site or already on another call. The phone rings out. By the time you call back an hour later, they've booked someone else, and you never find out why.
The text-back fixes the gap between the missed call and your callback. It's a short, friendly text that goes out by itself the moment a call goes unanswered. It tells the caller you saw their call, asks what they need, and gives them an easy way to reply. A lot of callers would rather text than leave a voicemail anyway.
How it works
- 1
A call comes in and nobody answers. You're busy, it's after hours, or the line is already in use.
- 2
Within seconds, the caller gets a text from your business number, signed with your business name.
- 3
They reply with what they need: a quote, a booking, an emergency, a question.
- 4
The reply lands in one place for every call, text and form, on your phone and your office computer, so you or whoever answers your phones can reply in a minute between jobs.
- 5
You call back knowing what it's about, or simply text back and book it.
If you'd rather nobody waits at all, pair it with our AI receptionist: it answers the call, and the text back covers whatever still slips through.
Texts you can copy
Use these as they are or change the words. Short and specific works better than clever.
Hi, it's [Name] at [Business]. Sorry we missed your call, we're on a job. What can we help with? A couple of photos help us quote faster.
This is [Business]. Sorry we missed you. If it's urgent (no heat, a leak, no power), reply URGENT and we'll call you right back. Otherwise, tell us what you need and we'll get back to you today.
Hi, it's the front desk at [Practice]. Sorry we missed your call. Are you looking to book a visit, or is something bothering you? Reply here and we'll find you a time.
Thanks for calling [Company]. Sorry we missed you. Need security for a site or property? Reply with the address and dates. Looking for work? Apply here: [careers link]
Thanks for calling [Business]. We're closed for the night and back in the morning. Reply with what you need and we'll call you first thing, or book online any time: [link]
Every text ends with your business name and "Reply STOP to opt out".
The rules we follow
A text back should feel like good service, not a sales pitch. So:
- It only goes to the number that just called you
No lists, no blasts.
- It names your business,
so nobody wonders who's texting.
- Anyone can reply STOP
and they won't hear from it again.
- It's never used to push promotions
If you want to stay in touch with past customers, that's email and text follow-up, and it follows the same rules.
We keep the paperwork so you don't have to.
What's at stake
Elie's Fencing Solutions, a fence and deck company in Ottawa, got 477 phone calls from its Google ads between March and September 2026. Every one of those was a call it paid for. Miss a few in a busy week and that money goes to whoever picked up next. Text back is the cheapest insurance against that.
Results depend on your market, your budget and how fast you answer the phone.
Where it fits
Text back is one part of never miss a call you paid for. It goes on in your first two weeks with us and starts saving calls the day it does.
Text back, trade by trade
- Fence company marketingthe spring rush, when you're on a site all day
- Plumbing marketingemergency calls that go to whoever answers first
- Roofing marketingcalls you can't take from a ladder
- Landscaping marketingcrews out from dawn, phones in the truck
- Dental marketingthe new patient who calls at lunch
- Security company marketingbuyers to your inbox, job seekers to your careers page
Where we work
Text back works wherever your phone rings. We work with businesses across Canada and the US, from our office at 863 College St, Toronto: marketing agency Toronto, digital marketing agency Mississauga, and all the cities we serve.
Missed call text back questions
Something else on your mind? Call (647) 254-0850 and ask.
It comes with our monthly plans, which are $1,500, $3,000 or $5,000 a month, along with your website, Google listing and one place for every call, text and form. See what each plan includes.
Yes. It goes out from your business number with your business name in it, so the reply comes back to you, not to us.
Landlines usually can't receive texts, so the text won't arrive. The missed call still shows up in your list with the number and the time, so you know to call back.
It texts any number that calls and doesn't get an answer. If that's a problem, we can leave out the numbers you choose.
Yes, a text is a backup, not a replacement. People with a burst pipe want a voice. For calls you can never get to, add the AI receptionist.
Want to know how many calls you're missing now?
Thirty minutes, no pitch. We'll look at how calls come in today, where they slip through, and switch on text back for the ones you can't take.
