Terms of Service

1.About JavaLogix

Java Logix Inc. ("JavaLogix") is a Canadian digital marketing agency dedicated to helping service businesses grow. We provide a comprehensive suite of services designed to capture, generate, and convert leads effectively.

Our core services include, but are not limited to:

• Website Design and Website Development
• Website Hosting and Maintenance
• Search Engine Optimization (SEO) and Local SEO
• Google Ads and Meta Ads Management
• Branding and Graphic Design
• AI Automation and AI Receptionists
• CRM Implementation
• Business Command Center Subscriptions
• Marketing Consulting and Ongoing Marketing Services

2.Acceptance of Terms

By accessing our website, engaging our services, or subscribing to our software platforms, you confirm that you have read, understood, and agree to be bound by these Terms of Service. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not agree with any part of these Terms, you must not use our services or website.

3.Quotes, Proposals & Agreements

When engaging JavaLogix for custom services or projects, the following rules apply:

• Estimates: Quotes provided verbally, via email, or on our website are estimates unless otherwise stated in writing.
• Proposals: Formal proposals may contain additional terms, timelines, and deliverables specific to your project.
• Overrides: Signed proposals or statements of work (SOW) override these general website terms where there is a direct conflict.
• Pricing Changes: Prices are subject to change before formal acceptance of a proposal or quote.

4.Payments

To ensure smooth delivery of services, we adhere to the following payment terms:

• Deposits: Project-based work (such as website design or branding) typically requires an upfront deposit before work begins, with the remaining balance due upon completion or at agreed milestones.
• Monthly Subscriptions: Subscription services, including marketing retainers, hosting, and software access, are billed automatically on a recurring monthly basis.
• Automatic Billing: By providing a payment method, you authorize JavaLogix to automatically charge your card for recurring fees. Subscription services renew automatically until properly cancelled.
• Late Payments: Invoices not paid within the specified timeframe may incur late fees. We reserve the right to pause or suspend services if an account becomes past due.
• Failed Payments: If a payment fails, we will attempt to notify you. Continued failure to process payment may result in service interruption.
• Taxes: All prices are exclusive of applicable taxes unless otherwise stated. Taxes will be added to your invoice based on your jurisdiction.
• Currency: Unless otherwise specified, all pricing and payments are processed in Canadian Dollars (CAD) or US Dollars (USD) depending on your location and agreement.
• Collection Costs: In the event that collection efforts are required, the client is responsible for all associated costs, including legal fees.

5.Website Design Projects

For clients engaging us for website design and development:

• Timelines: Project timelines are estimates and depend heavily on prompt client feedback, content delivery, and approvals.
• Delays: Delays in providing necessary content, assets, or approvals will directly extend the project deadlines. JavaLogix is not responsible for delays caused by third parties or the client.
• Scope Changes: Requests outside the original agreed-upon scope may require a formal change order and will incur additional fees.
• Additional Work: Any extra revisions, page additions, or custom functionality requested after project kickoff may result in additional charges.

6.Website Hosting & Maintenance

For clients enrolled in our hosting and care plans:

• Inclusions: Hosting plans generally include regular security updates, automated backups, uptime monitoring, and essential software updates.
• Maintenance Windows: Planned maintenance may occasionally affect website availability. We strive to perform maintenance during off-peak hours.
• Third-Party Outages: JavaLogix relies on premium cloud infrastructure. However, third-party server outages, network issues, or acts of God are outside our direct control, and we cannot be held liable for resulting downtime.

7.Business Command Center Software

When subscribing to our software platform (Business Command Center):

• Licensing: Customers receive a subscription license to use the platform. Customers do not purchase ownership of the underlying software code or architecture.
• Features: Subscriptions may include access to CRM tools, calendar booking, marketing automation, email and SMS marketing, AI features, payment processing, and reporting dashboards.
• Evolution: The software is continuously updated. We reserve the right to modify, add, or remove features as the platform evolves to improve functionality and security.

8.AI Services

JavaLogix provides advanced AI solutions, including AI Receptionists, AI Chatbots, AI Voice Agents, and AI-generated responses.

• Assistance, Not Perfection: AI is designed to assist customers and streamline operations but may occasionally produce inaccurate information (hallucinations) or unexpected responses.
• Client Responsibility: Customers remain entirely responsible for reviewing business-critical communications, verifying information, and ensuring that the AI's behavior aligns with their business policies before relying on it completely.

9.SEO & Marketing Services

While we employ industry best practices and have a proven track record, digital marketing involves variables controlled by third parties.

• No Guarantees: JavaLogix cannot guarantee specific Google rankings, AI search rankings (AEO/GEO), exact number of leads, guaranteed revenue, or specific advertising ROI.
• External Factors: Marketing results depend on many factors beyond JavaLogix's control, including competitor actions, algorithm updates (e.g., Google core updates), local market demand, and your internal sales processes.

10.Client Responsibilities

To ensure a successful partnership, clients agree to:

• Provide accurate, complete, and timely information regarding their business and goals.
• Supply required content, images, and brand assets in a timely manner.
• Obtain necessary legal rights, licenses, and permissions for all uploaded material, text, and imagery provided to us.
• Respond promptly to requests for approvals, feedback, and reviews.
• Maintain lawful business practices and ensure their products/services comply with applicable laws.

11.Intellectual Property

We respect intellectual property rights and maintain clear boundaries regarding ownership:

• Client Ownership: Clients own their original content, logos, branding, provided photography, and finalized custom graphics created specifically for them once paid in full.
• JavaLogix Ownership: JavaLogix retains ownership of proprietary systems, software, internal tools, reusable code libraries, templates, and processes unless otherwise explicitly agreed in a written contract.
• Website Code: Upon full payment, clients own the specific website instance built for them, but underlying proprietary frameworks or licensed plugins remain the property of their respective creators.

12.Acceptable Use

You agree not to use our services, hosting, or software for any prohibited activities, including but not limited to:

• Illegal activities or promoting unlawful acts.
• Sending unsolicited communications (Spam) or violating CASL/CAN-SPAM regulations.
• Distributing malware, viruses, or malicious code.
• Engaging in fraud, phishing, or deceptive practices.
• Copyright infringement or intellectual property theft.
• Hate speech, harassment, discrimination, or abusive behavior.

We reserve the right to immediately suspend or terminate services without refund if we determine, at our sole discretion, that an account violates these acceptable use policies.

13.Third-Party Services

JavaLogix integrates with and relies on various third-party services to deliver our solutions, such as:

• Google (Ads, Analytics, Business Profile, Workspace)
• Meta (Facebook, Instagram, WhatsApp)
• Microsoft
• GoHighLevel / LeadConnector
• Stripe (Payment processing)
• Twilio (Telephony and SMS)
• OpenAI (Artificial Intelligence)
• Various domain registrars and hosting providers

JavaLogix is not responsible for outages, API changes, account bans, or policy updates enacted by these third-party services that may affect your campaigns or software functionality.

14.Limitation of Liability

To the maximum extent permitted by applicable law, JavaLogix's total liability for any claims arising out of or related to these Terms or our services shall be limited to the total amount paid by you for the specific services in the three (3) months preceding the event giving rise to the claim.

Under no circumstances shall JavaLogix be liable for:

• Lost profits, lost revenue, or lost business opportunities.
• Lost data or data breaches.
• Business interruption.
• Indirect, incidental, consequential, special, or punitive damages.
• Failures or damages caused by third-party providers.

15.Indemnification

You agree to indemnify, defend, and hold harmless JavaLogix, its officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from:

• Your provided client content.
• Copyright, trademark, or intellectual property violations related to materials you supply.
• Illegal activities or regulatory violations conducted by your business.
• Your misuse of our services, software, or AI tools.

16.Privacy

Your privacy is important to us. The collection, use, processing, and protection of your personal information and your customers' data are governed by our Privacy Policy. By using our services, you consent to our data practices as outlined in that policy.

17.Service Suspension & Termination

JavaLogix reserves the right to suspend or terminate services, software access, or hosting under the following circumstances:

• Non-payment of invoices or failed subscription charges.
• Engagement in illegal activity or violation of our Acceptable Use policy.
• Abuse, harassment, or unprofessional conduct directed at our staff.
• Material breach of these Terms or any signed contract.

Upon termination, you remain responsible for any outstanding balances incurred prior to the termination date.

18.Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time. We will post the most current version on this page with an updated "Last Updated" date. Your continued use of our website, software, or services following any changes constitutes your acceptance of the revised Terms.

19.Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws applicable in the Province of Ontario, Canada, without regard to its conflict of law provisions, unless otherwise explicitly specified in a signed agreement.

20.Contact Information

If you have any questions about these Terms of Service, please contact us at: